Answers to Questions That You May Have
Welcome to our FAQ section! We understand that you may have questions about our services, and we’re here to help. In this section, you’ll find answers to some of the most common questions we receive from our clients. Whether you’re looking for information on our cleaning services, pricing, or policies, you’ll find what you need here. If you have a question that isn’t answered here, please don’t hesitate to reach out to us directly. We’re always here to help.
What services do you offer?
We offer a range of cleaning services for residential properties, including deep cleaning, regular cleaning, move-in/move-out cleaning, and customized cleaning services.
How do you ensure the safety of my home and belongings during cleaning?
Our cleaners are trained to handle all types of homes and belongings with care. We also carry insurance to protect your property in case of any accidents.
How do you determine your cleaning rates?
Our cleaning rates are determined based on several factors, including the size of your home, the type of cleaning service you require, and the frequency of cleaning.
What kind of cleaning products do you use?
We use a combination of eco-friendly and traditional cleaning products, depending on the needs of the home and the preferences of the client.
Do you bring your own cleaning supplies?
Yes, our cleaners bring all the necessary cleaning supplies and equipment with them.
How many cleaners will be sent to my home for each cleaning?
The number of cleaners sent to your home depends on the size of your property and the scope of the cleaning service you require.
Can I request the same cleaner each time?
Yes, you can request the same cleaner for each visit if you'd like. Just let us know, and we'll do our best to accommodate your request.
What happens if I need to reschedule my cleaning appointment?
We understand that life can be unpredictable. If you need to reschedule your cleaning appointment, just give us a call as soon as possible, and we'll do our best to accommodate your new schedule.
How do I pay for your services?
We accept payment by credit card, check, and cash. Payment is usually collected after the cleaning services have been completed.
What is your cancellation policy?
We require a 48-hour notice for cancellations. Cancellations made with less than 48 hours' notice may be subject to a fee.